TERMS & CONDITIONS
Information herein is not binding and is subject to change without notice.
PAYMENT OPTIONS
- Online payment with any credit or debit card via Stripe (a secure online payment gateway)
- Cash on delivery/collection (UAE orders only)
- Credit/Debit Card on delivery/collection (UAE orders only)
PRICES & PAYMENT TERMS
All prices are in AED (United Arab Emirates Dirham) unless selected otherwise at the top of the website in the black bar. Prices and specifications subject to change without notice. Payment in advance of shipping/collection is required. www.eggsnsoldiers.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE. We accept payments online using Visa and MasterCard credit/debit card in AED. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase. In case of any disputes the law applicable would be based on the UAE Governing Law.
VAT (Value Added Tax)
As per new Government Law of United Arab Emirates, Value Added Tax (VAT) is payable at the rate of 5% as of 1st January 2018. From that date, VAT will apply to the majority of transactions of goods and services supplied in the UAE by any person/business required to be registered for VAT.
EXPORT ORDERS
If you wish to order from outside the UAE and your country isn’t shown in the shipping prices, please contact us via email (hello@eggsnsoldiers.com) for shipping quotes. Please provide details of your order. Payment in advance of shipping is required on all export orders. Payment may be made by wire transfer or credit card. All prices are exclusive of any applicable local charges and taxes which may apply and are the responsibility of the customer.
SHIPMENTS
Eggs & Soldiers ship all over the Middle East. We offer both courier delivery (charged at actual) or customer collection from our warehouse in Al Quoz 1, Dubai (free). Shipping is automatically calculated for all GCC countries. For all other Middle Eastern countries please get in touch with us and we will get a shipping quotation for you. Dubai Orders received before 3pm will usually be delivered the next working day, Abu Dhabi and Northern Emirates will be delivered within 3 working days. Orders received after 3pm will be dispatched the following working day. Delivery times for orders outside the UAE vary, please contact us if you would like more details.
CUSTOMER COLLECTION
If the customer selects ‘Customer Collection’ at the check out they will be notified once the order is ready for collection and full details of the warehouse’s location will be provided. Orders will be held for 10 days. After this time, if the order has not yet been collected the order may be cancelled and the stock returned to our inventory.
ORDER CHANGE OR CANCELLATION
Orders cancelled up until the point of dispatch will be refunded in full minus any payment charges incurred (such as credit card charges). Once the goods have been dispatched the customer will incur the cost of shipping/return of goods. This will be deducted from the order total and the balance refunded, minus any other charges incurred (such as credit card charges)*. Custom orders, products with customisation and made-to-order products are non-refundable and non-cancelable.
Eggs & Soldiers will not hold orders more than 10 days beyond the acknowledged ship/collection date.
RETURN OF GOODS
We offer exchange or full refund (minus charges incurred such as credit card charges) on orders within 14 days of receiving your items. Products must be in their original condition, un-used and un-washed and in the original packaging. For hygiene reasons skincare, teething goods, underwear and face masks cannot be returned. The return of mattresses, breast pumps and breast pump accessories will only be accepted if returned in the original sealed packaging. For safety reasons, car seats and other safety devices cannot be returned. Custom orders, products with customisation and made-to-order products cannot be returned.
REFUND POLICY
Shipping charges will not be refunded. The customer is responsible for the cost of any returns should you choose to send the goods via courier. We can arrange this for you if you wish at a cost of AED20 to you. All the refunds against any purchase through this website will be refunded to the original mode of payment.
FREIGHT DAMAGE
If a product is received in a damaged condition, unpacking should cease, and the customer should request immediate inspection from the carrier responsible for delivery. It is important to retain all packaging until inspection is complete. A copy of the carriers written damage report is to be forwarded to Eggs & Soldiers.
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. Eggs & Soldiers Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Information obtained at our site is encrypted to ensure your security. Its uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted.
SECURE ONLINE PAYMENTS
All online payment services are provided by PayTabs®. Note that all financial transactions are processed by PayTabs®. and that Eggs & Soldiers does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the Eggs & Soldiers web site, a customer will be forwarded to PayTabs® payment gateway to complete a secure online payment.